How We Operate

mission statement

At Auto Check Cinco Ranch our mission is to provide complete automotive service to all our customers in an honest, professional and timely manner. We want each customer's experience to be pleasant, convenient, and stress-free.

• We will perform professional, quality work at a fair price.
• We pledge to perform warranties quickly and cheerfully.
• We consider it our duty to advise our customers of any real or potentially dangerous condition observed while servicing their vehicles.
• We notify customers if completion promises cannot be fulfilled.
• We sincerely appreciate your business and look forward to serving you on a continuing basis.

CODE OF ETHICS

We will always explain exactly what repairs are required, and why, before we proceed with the work. In addition, when the work is done we will explain ALL charges thoroughly.

The service advisor and technician assigned to your vehicle will gladly be available to answer any questions you may have.

We can only solve your problem if we know about it, so please contact us. if we have failed to meet your expectations in any way.

service offering

Our service program features 3 core services:

• Service Reminders
• Vehicle History
• Annual Vehicle Inspections

Our customers can expect worry free driving, lower overall repair costs, better vehicle performance, and higher resale value.

THE FIRST VISIT

On your first visit, we will ask for your permission to perform a comprehensive bumper-to-bumper Vehicle Inspection so we can discuss with you exactly what repairs and maintenance are required to put your vehicle in top shape. You can then decide what you want to have repaired and when.

We maintain a history file on your vehicle to keep track of every repair performed as well as outstanding repairs from that point forward. We will agree on and establish regular service maintenance intervals based on your personal driving habits.

SERVICE REMINDERS

We let you know when it's time for scheduled service maintenance and what you can expect based on the information in your vehicle file.

We periodically follow up with the following reminders:

• Repair Work or Maintenance Needed But Not Performed
• Oil Changes and Texas State Vehicle Emissions & Inspections Due
• Scheduled Service Maintenance Due

You may choose to receive your reminders by mail, phone, or e-mail.

PROFESSIONAL STANDARDS

Our facility is furnished with modern diagnostic and repair equipment. Only qualified technicians will work on your vehicle and we will never do any repairs without your authorization. Every time we repair your vehicle, we test it out to insure your total satisfaction with the service performed. All estimates are conducted in accordance with our strict code of ethics.

VEHICLE REPAIR AND SERVICE HISTORY

We offer and will provide upon request a complete Vehicle History Report summarizing all repair and maintenance items performed on your vehicle, in addition to date, mileage and associated charges.

fair business practice

OUR SERVICE COMMITMENT

We believe a well-maintained vehicle will run better, last longer, retain a higher resale value, and save you money in the long run.

We believe that only by clarifying and then living up to our customers' expectations, can we hope to earn their ongoing loyalty.

This brochure describes the Core Service Offer our customers can expect every time they visit our facility.

SERVICE RECOMMENDATIONS

All service recommendations are categorized into one of three conditions:

• S = Severe or Safety
  The repair should be performed immediately.
• R = Recommended
  The repair should be performed at the earliest convenient date.
• A = Advise
  The condition should be monitored to avoid future problems.

LABOR CHARGES

Our technicians' time is billed out at competitive rates. The total labor estimate is calculated by using either actual hours spent on the repair, referencing an industry approved labor time guide, or by a job package menu price.

PARTS

We use only high quality parts backed by the manufacturer's warranty. If requested, we will make available your replaced parts.

GUARANTEE

All parts and labor are guaranteed for a least 24 months or 24,000 miles from the initial service date, unless otherwise stated on your invoice and not to exceed manufacturers warranty.