Fair Business Practice

OUR SERVICE COMMITMENT
We believe a well-maintained vehicle will run better, last longer, retain a higher resale value, and save you money in the long run.

We believe that only by clarifying and then living up to our customers’ expectations, can we hope to earn their ongoing loyalty.

This brochure describes the Core Service Offer our customers can expect every time they visit our facility.

SERVICE RECOMMENDATIONS
All service recommendations are categorized into one of three conditions:

• S = Severe or Safety
  The repair should be performed immediately.
• R = Recommended
  The repair should be performed at the earliest convenient date.
• A = Advise
  The condition should be monitored to avoid future problems.

LABOR CHARGES
Our technicians’ time is billed out at competitive rates. The total labor estimate is calculated by using either actual hours spent on the repair, referencing an industry approved labor time guide, or by a job package menu price.

PARTS
We use only high quality parts backed by the manufacturer’s warranty. If requested, we will make available your replaced parts.

GUARANTEE
All parts and labor are guaranteed for a least 12 months or 12,000 miles from the initial service date, unless otherwise stated on your invoice and not to exceed manufacturers warranty.

Limited Time Offer: $10 off Fall Safety Maintenance Special

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